Refund policy

Soul Sauce Kitchen Return Policy

At Soul Sauce Kitchen, we take pride in crafting high-quality, natural food products. While we stand by the excellence of our offerings, we understand that sometimes returns may be necessary. Please review our policy below.

Returns
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition as when you received it: unopened, unused, and in its original packaging. A receipt or proof of purchase is also required.

To begin the return process, please contact us at info@soulsaucekitchen.com. Returns should be sent to the following address:
809 N. Main St. STE 14, Las Vegas, NV 89101

If your return is approved, we will provide a return shipping label and instructions on how to send back your package. Items returned without prior authorization will not be accepted.

For any questions or concerns about returns, feel free to reach out to us at info@soulsaucekitchen.com.

Damages and Issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at info@soulsaucekitchen.com so we can evaluate the issue and make it right.

Non-Returnable Items
Due to the nature of our products, certain items are non-returnable, including:

  • Perishable goods (e.g., Crunchy Mushies or other food items).
  • Custom or special-order products.
  • Sale items or gift cards.

If you’re unsure whether your item qualifies for a return, please contact us.

Exchanges
To exchange an item, start by returning the original product. Once your return is accepted, you can place a new order for the desired item.

Refunds
After we receive and inspect your return, we’ll notify you of the refund approval. If approved, the refund will be processed to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card company to process the refund. If you haven’t received your refund after 15 business days, contact us at info@soulsaucekitchen.com.

If you have further questions or need assistance, we’re here to help at info@soulsaucekitchen.com. Thank you for supporting Soul Sauce Kitchen!