Shipping policy
Soul Sauce Kitchen Shipping Policy
Effective Date: 11/17/2024
At Soul Sauce Kitchen, we are committed to delivering high-quality products to your doorstep in a timely and reliable manner. Please review our shipping policy to understand our process and what you can expect when placing an order with us.
1.1 Retail Orders
In-Stock Items:
In-stock items are typically processed within 3–5 business days, excluding weekends and holidays.
1.1 Retail Orders
In-Stock Items:
In-stock items are typically processed within 3–5 business days, excluding weekends and holidays.
Pre-Order Items:
Products marked “Pre-Order” are not available for immediate fulfillment and are made or prepared based on product availability, production schedules, and current order volume.
Please allow up to 60 business days for pre-order processing before shipment or pickup. Many pre-orders may be completed sooner; however, the full processing period may be required during periods of high demand or limited ingredient or product availability.
By purchasing an item marked “Pre-Order,” you acknowledge that the product is not ready for immediate fulfillment and agree to the stated pre-order processing timeframe.
If an unexpected delay will cause your pre-order to exceed the stated processing timeframe, Soul Sauce Kitchen will contact you with an updated estimated fulfillment timeframe and available options.
Processing time and shipping time are separate. Shipping transit time begins only after your order has been completed, packaged, and transferred to the shipping carrier.
Orders containing both in-stock and pre-order products may be held and shipped together once the pre-order items are ready.
Products marked “Pre-Order” are not available for immediate fulfillment and are made or prepared based on product availability, production schedules, and current order volume.
Please allow up to 21 business days for pre-order processing before shipment or pickup. Many pre-orders may be completed sooner; however, the full processing period may be required during periods of high demand or limited ingredient or product availability.
By purchasing an item marked “Pre-Order,” you acknowledge that the product is not ready for immediate fulfillment and agree to the stated pre-order processing timeframe.
If an unexpected delay will cause your pre-order to exceed the stated processing timeframe, Soul Sauce Kitchen will contact you with an updated estimated fulfillment timeframe and available options.
Processing time and shipping time are separate. Shipping transit time begins only after your order has been completed, packaged, and transferred to the shipping carrier.
Orders containing both in-stock and pre-order products may be held and shipped together once the pre-order items are ready.
1.2 Wholesale Orders:
Processing times for wholesale orders depend on the order size and will be communicated at the time of confirmation. Typically, wholesale orders are processed within 7-10 business days.
2. Shipping Methods and Costs
2.1 Shipping Carriers:
We use reputable shipping carriers such as USPS, UPS, or FedEx for domestic deliveries.
2.2 Shipping Costs:
Shipping costs are calculated at checkout based on your location and the weight of your order. Wholesale orders may qualify for discounted or flat-rate shipping options, depending on the size of the order.
3. Delivery Times
Estimated delivery times vary based on the shipping method selected at checkout:
- Standard Shipping: 5-7 business days.
- Expedited Shipping: 2-3 business days.
Wholesale shipping times will be provided at the time of order confirmation.
4. Shipping Restrictions
We currently ship within the United States only. For international inquiries, please contact us at info@soulsaucekitchen.com for special arrangements.
5. Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking information. Use the tracking number provided to follow your package’s journey.
6. Missing, Damaged, or Incorrect Orders
Please inspect your order upon delivery and notify us immediately if:
- Items are missing.
- Items are damaged.
- You received the wrong items.
Contact us at info@soulsaucekitchen.com within 7 days of receiving your order to resolve these issues. Be prepared to provide your order number and photos of any damage.
7. Wholesale Shipping Policy
For wholesale orders:
- Shipping rates and timelines are calculated based on the size of the order and destination.
- Large or bulk orders may be shipped in multiple packages.
- Wholesale customers are responsible for ensuring delivery locations can accept freight shipments, if applicable.
8. Changes to Shipping Information
If you need to change your shipping address or update order details, please contact us immediately at info@soulsaucekitchen.com. Address changes are only possible before the order has been shipped.
9. Delayed or Lost Shipments
If your shipment is delayed or lost, please contact the shipping carrier directly using your tracking number. If you are unable to resolve the issue, reach out to us at info@soulsaucekitchen.com, and we will assist where possible.
Contact Us
If you have further questions about our shipping policy, please email us at info@soulsaucekitchen.com.
Thank you for choosing Soul Sauce Kitchen—we appreciate your business!