Shipping policy

Soul Sauce Kitchen Shipping Policy

Effective Date: 11/17/2024

At Soul Sauce Kitchen, we are committed to delivering high-quality products to your doorstep in a timely and reliable manner. Please review our shipping policy to understand our process and what you can expect when placing an order with us.

1. Processing Times

1.1 Retail Orders:
Orders are processed within 3-5 business days, excluding weekends and holidays.

1.2 Wholesale Orders:
Processing times for wholesale orders depend on the order size and will be communicated at the time of confirmation. Typically, wholesale orders are processed within 7-10 business days.

2. Shipping Methods and Costs

2.1 Shipping Carriers:
We use reputable shipping carriers such as USPS, UPS, or FedEx for domestic deliveries.

2.2 Shipping Costs:
Shipping costs are calculated at checkout based on your location and the weight of your order. Wholesale orders may qualify for discounted or flat-rate shipping options, depending on the size of the order.

3. Delivery Times

Estimated delivery times vary based on the shipping method selected at checkout:

  • Standard Shipping: 5-7 business days.
  • Expedited Shipping: 2-3 business days.

Wholesale shipping times will be provided at the time of order confirmation.

4. Shipping Restrictions

We currently ship within the United States only. For international inquiries, please contact us at info@soulsaucekitchen.com for special arrangements.

5. Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking information. Use the tracking number provided to follow your package’s journey.

6. Missing, Damaged, or Incorrect Orders

Please inspect your order upon delivery and notify us immediately if:

  • Items are missing.
  • Items are damaged.
  • You received the wrong items.

Contact us at info@soulsaucekitchen.com within 7 days of receiving your order to resolve these issues. Be prepared to provide your order number and photos of any damage.

7. Wholesale Shipping Policy

For wholesale orders:

  • Shipping rates and timelines are calculated based on the size of the order and destination.
  • Large or bulk orders may be shipped in multiple packages.
  • Wholesale customers are responsible for ensuring delivery locations can accept freight shipments, if applicable.

8. Changes to Shipping Information

If you need to change your shipping address or update order details, please contact us immediately at info@soulsaucekitchen.com. Address changes are only possible before the order has been shipped.

9. Delayed or Lost Shipments

If your shipment is delayed or lost, please contact the shipping carrier directly using your tracking number. If you are unable to resolve the issue, reach out to us at info@soulsaucekitchen.com, and we will assist where possible.

Contact Us
If you have further questions about our shipping policy, please email us at info@soulsaucekitchen.com.

Thank you for choosing Soul Sauce Kitchen—we appreciate your business!